Client Account Manager, Programmatic Media Solutions (Remote!)
Location:
Job ID: 880595
Client Account Manager, Programmatic Media Solutions (Remote!)
Remote/Home Office
- We are looking for a proactive and motivated self-starter to join the Client Services Team for one of our largest clients as a Client Account Manager. The Client Account Manager is responsible for managing and executing successful programmatic media campaigns. This position is a client-facing role, managing the post-sales relationship and working in partnership with all internal teams to achieve the customer’s goals and provide solutions for the customer’s challenges.
Primary Accountabilities:
Operational (40%)
- Manage a portfolio of clients and digital campaigns for some programmatic advertisers and deliver best-in-class quality service. Establish and develop trusted relationships with assigned clients.
- Coordinate with Sales and Clients to align campaign goals and expectations, such as KPIs, Ad Verification/Brand Safety Guidelines, Creative Execution, etc.
- Work with Media Operations team to execute media campaign setups for launch that fall within Programmatic SLA’s, while maintaining a high degree of campaign setup accuracy
- Track campaign performance, using both internal and external reporting where necessary, to escalate where applicable to ensure in-full delivery and performance that meets client objectives.
- Provide reporting and insights back to clients, both on a regular mid-campaign basis and in a final campaign review. Working with Analytics teams and Sales where necessary to renew and grow client business.
Project Management (30%)
- Work cross-functionally with Media Operations to monitor and triage campaigns post-launch for pacing and performance issues caused by discrepancies, creative rejections, etc.
- Coordinate across various Client Services and Operations teams for combined client programs such as Load to Card Coupon Offers, Social, Influencer, etc.
- Work with the Manager, Client Accounts, and Solution Engineers to develop playbooks and standardized reporting for new product rollouts
Strategic (20%)
- Identify areas of growth for key accounts, including increasing direct campaign spend and expanding to new programs
- Obtain “expert” level understanding of the programmatic media solutions, with the ability to act as solutions expert for clients
- Maintain expertise and passion for the industry, technology, methodology, best practices, and regulations of relevance to the programmatic media product
Administrative (10%)
- Work in Salesforce to maintain accurate tracking of active business
- Utilize Salesforce Advertising Programs and Cases to outline campaign goals and objectives and to submit tickets to Operations Teams
- Work with both Clients and Data entry team to ensure accurate campaign tracking and data entry for 3rd party tracking such as DCM, MOAT, IAS, etc.
- Work with finance to ensure accurate billing and triage any billing discrepancies
Required Qualification:
- Bachelor’s degree or equivalent
- 2-3 years of account management or customer development experience, with Programmatic experience preferred
- Extensive client-facing experience ideally with ad agencies
- Strong presentation and communication skills including proven ability to effectively communicate with senior leadership
- Understanding of digital campaign success metrics: conversions, pacing, target CPA's, secondary conversions
- Experience with regular reporting, collaborative strategic planning, and performance management
- An understanding of online delivery technology, especially marketing technology (e. g. cookies, ad servers, etc.)
- Familiarity with viewability measurement (MOAT, IAS, DoubleVerify)
- Continued desire to increase knowledge and skills around programmatic technology, digital and online media
- Demonstrated troubleshooting and problem-solving skills
- Demonstrated proficiency in Microsoft Office products, Google Apps, and Salesforce
- Knowledge in related marketing channels such as CTV, SEO, Social, or Influencer are a plus
- Strong attention to detail and process-oriented
- Ability to travel as needed up to 25%
Individual Competencies:
- Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and content
- Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues, and challenges while weighing the accuracy and relevance of the facts, data, and information
- Talking Initiative - Takes charge and capitalizes on opportunities
- Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information, and achieve results.
- Adaptable: Response to change with a willingness to learn new ways to accomplish work objectives with a positive attitudes
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
While performing the duties of this job, the associate is:
- Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
- Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
- Occasionally required to stand, kneel or stoop, and lift and/or move up to 10 pounds.
- Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
Occasionally: Job requires this activity up to 33% of the time
Frequently: Job requires this activity between 33% - 66% of the time
Regularly: Job requires this activity more than 66% of the time
Safety:
- Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
As a Client Account Manager, Programmatic Media Solutions
- Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
- Treat clients and teammates with courtesy, consideration, and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
- Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information, and achieve results.
- Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
- Understand that results are important and focus on turning the mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service, and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.
About the search firm running this search:
A Recognized Recruiting Leader in Enterprise Software.
Sourcing top talent is a lot more than just filling seats. It’s about identifying the best and brightest the industry has to offer and matching your needs with their wants in a career change. We leverage the candidate’s talents to enhance your company's long-term success. As a full-service executive search firm for the information technology sector, Woodbridge World Wide knows what it takes to attract and retain top talent in a changing business landscape. When you become our client, we strive to recognize what you are looking for in your hire/s and also take the time to learn the process that you would like to follow. Our founder worked in the industry in a sales capacity. He knows what it takes to be successful and what it takes to hit a sales quota. We understand what it’s like to make a career change and can relate our own life experiences to the candidate and client alike. Woodbridge World Wide provides retained, contingency, and priority search services for all client-facing positions in the IT niche. As our client, you can expect consistently superior service delivered with the core value of our company: Partnership!
Specialties:
Recruitment, Recruitment in Commerce technology, Retail, MarTech, Marketing Technology, Retail Technology, Enterprise Software.