Director, Solutions Engineering
Location:
Job ID: 661734
Director, Solutions Engineering
Location: Prefer Tampa, FL (US East Coast or Central will be considered)
Position Type: Full Time
We are working with this really kick-ass commerce technology company that offers everything from Billing, Payments, Online store, Order management, direct connection into commerce, content, and search all wrapped up in a subscription solution. They are headquartered out of San Francisco, CA.
They are here to simplify eCommerce subscription management and recurring billing to help brands build lasting bonds with customers.
They have built a fantastic culture where their people love the work they do. Their core values: Customer First, Own It, Stronger Together, and Change the Game, are in everything they do and are used to provide creative solutions to their valued customers and partners. They are only looking to speak with candidates that come directly from an eCommerce platform provider and or from a subscription billing platform company. If you don't have this in your resume, I am sorry, but you are not a fit currently. You really need to come from the space, understand it and where it's headed. Building an eCommerce site will not qualify you for this role. You need to have worked on the vendor side of the business for a company that sells eCommerce platforms.
The Role:
The Director of Solutions Engineering is a player-coach, actively working with their team members to support pre and post sales activities, solution design and implementation delivery and practice development.
The selected candidate will partner with Sales during customer discovery to understand client needs, showcase the solution through demonstrations, presentations, and rapid prototyping. Work closely with clients to understand their business and technical environment, uncover technical challenges and goals related to subscription commerce, then develop and document a solution that addresses the client’s needs.
As a player-coach, you will also hire, develop, and allocate resources, perform employee reviews and evaluations of Solutions Engineers.
We’re looking for someone who enjoys engaging with customers, listening to customer requirements and pain points, using their insight to design and create what customers need and has trifactor skills of business acumen, technical competencies, and leadership.
What you will do:
- Discover and understand client’s goals and business needs
- Uncover client’s constraints, technical problems, ecosystem, and environment
- Showcase the solution through demonstrations, presentations, and rapid prototypes
- Participate in client-facing meetings to discuss and finalize technical questions
- Understand the requirements from clients/ functional consultants
- Participate in client calls and seek clarifications.
- Perform requirements feasibility with regards to implementation and testing
- Break down the requirements into smaller modules.
- Provide inputs in designing end to end solutions from a technical perspective.
- Respond to RFI/RFP
- Track issue/problem resolution
- Conduct RCA
- Define communication and issue resolution matrix.
- Drive and implement best practices for resolution of issues
- Liaise with business users/SMEs to resolve issues if required.
- Track adherence to SLAs.
- Identify, document, and communicate change records, Conduct change impact assessment.
- Create and update knowledge articles
- Provide guidance to team members to maintain all documentation related to project.
- Conduct knowledge transfer sessions
- Create knowledge articles on the problem, workaround solutions.
- Maintain knowledge management database and monitor and report the usage of knowledge articles
- Conduct technical, face to face interviews with candidates and support the recruitment process.
- Set goals for team members and monitor performance.
- Be the technical resource and mentor for less experienced Solutions Engineers
- Assist with the development of productivity tools
What it takes to be successful in this role:
- Hands on approach to problem solving. Always ready to work opportunities directly alongside your team when needed.
- Strong communication skills. Confident in influencing and engaging with a highly skilled and experienced audience including C-level executives.
- Possess good analytical capabilities, be organized and able to work many tasks at the same time.
- Proficient with eCommerce or CRM technologies (or other Enterprise SaaS business applications) and be able to present to a business or technical audience.
- Support the Solution Engineering team by providing guidance on sales strategies, approaches to solve specific problems, as well as represent their team's needs to executive staff.
- Have good value and solution selling skills
- Knowledge of (some) advanced technologies and business processes including: Modern Web & Mobile Applications, Cloud Technologies and development, eCommerce SaaS, Subscription SaaS, WMS, Order Management, ERP
- Able to be self-guide and thrive in an unstructured and ambiguous environment
- Must have successfully implemented at least 20 SaaS solutions from beginning to end.
Benefits
- Medical, Dental, Vision and 401K
- Short-Term, Long-Term Disability and Life Insurance (100% employer-paid)
- Unlimited Paid Time Off and Paid Holidays
- Compensation Package includes Great Equity Incentive Plan
- Stocked kitchen
About the search firm running this search:
A Recognized Recruiting Leader in Enterprise Software.
Sourcing top talent is a lot more than just filling seats. It’s about identifying the best and brightest the industry has to offer and matching your needs with their wants in a career change. We leverage the candidate’s talents to enhance your company's long-term success. As a full-service executive search firm for the information technology sector, Woodbridge World Wide knows what it takes to attract and retain top talent in a changing business landscape. When you become our client, we strive to recognize what you are looking for in your hire/s and take the time to learn the process that you would like to follow. Our founder worked in the industry in a sales capacity. He knows what it takes to be successful and what it takes to hit a sales quota. We understand what it’s like to make a career change and can relate our own life experiences to the candidate and client alike. Woodbridge World Wide provides retained, contingency and priority search services for all client-facing positions in the IT niche. As our client, you can expect consistently superior service delivered with the core value of our company: Partnership!
Specialties:
Recruitment, Recruitment in Commerce technology, Retail, MarTech, Marketing Technology, Retail Technology, Enterprise Software.